One-Click Call from Chat
Start a voice call from any WhatsApp conversation instantly — no dialing, no switching apps.
WhatsApp Business Calling
Talk to customers
without leaving WhatsApp
Let customers call you on WhatsApp, route calls to the right agent, and keep voice and chat in a single timeline.
0
EXTRA APPS
1
TIMELINE
100%
CALLS LOGGED
WHATSAPP BUSINESS CALLING● LIVE
WHATSAPP CALL
A
Arabicana
Incoming call…
Incoming call
Finding an agent…
OVERVIEW
What is the
WhatsApp Calling API?
It's Meta's official voice extension for the WhatsApp Business Platform. With it, your business can make and receive calls directly inside WhatsApp - using the same verified number your customers already chat with.
Turn WhatsApp into a complete communication platform - chat and voice, side by side.
OFFICIAL META VOICE EXTENSION
Maya SharmaONE THREAD · CHAT + VOICEVERIFIED
Is the ceramic set still in stock?10:02
You called MayaOutbound · 4m 12s10:04
Yes! Reserved one for you 🌿10:09
Maya called youInbound · 1m 48s10:21
Make outbound calls to customers right inside WhatsApp
Receive inbound calls on your verified business number
No separate phone app or new number required
Keep voice and chat together in one conversation
FEATURES
Powerful WhatsApp calling
built for CX
Everything you need to run voice as a first-class channel alongside chat.
ONE TAP, FROM WHEREVER THE CUSTOMER ALREADY IS.
User & Business-Initiated Calls
Support both directions: customers call you, and you call them back when it matters.
Click-to-Call Buttons
Add tappable call buttons inside messages, catalogs, and broadcasts.
12 CAPABILITIES. ONE VERIFIED NUMBER. ZERO EXTRA APPS.
HOW IT WORKS
How to activate
WhatsApp Business Calling
FOUR STEPS FROM SIGN-UP TO YOUR FIRST LIVE CALL. ↓
Connect WhatsApp number
Add your verified WhatsApp Business account to WAPGROWAI.
01
Enable calling
Switch on the WhatsApp calling feature from your dashboard.
02
Configure templates
Set up interactive call templates and your business hours.
03
Go live
Start making and receiving calls with your customers.
04
Eligibility: requires a verified WhatsApp Business account.
CAPABILITIES
Voice and chat,
one conversation
Calls land in the same thread as the chat - so context never gets lost.
✓Inbound WhatsApp calls
✓Smart call routing
✓Call + chat in one timeline
✓Call analytics
FINAL SCENE - YOURS TO WRITE
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