Where is my order,
answered before it's asked
Live tracking, delivery windows, and failed-delivery recovery inside the chat.
Four steps from
dispatch to the doorstep
Tracking, delivery windows, and failed-attempt recovery all run inside the chat. Here is the order you switch them on, and what the recipient sees.
The dispatch message goes out on the event, not on a nightly batch. Where-is-my-order stops being asked because it has already been answered.
From where is my order
to they already know
Tracking pages get checked once. A message arrives on its own — and takes the question out of the queue before it is asked.
- Where-is-my-order floods the support queue
- Failed deliveries cost the trip twice
- Drivers and customers can never reach each other
- Tracking updates in-thread
- Fewer failed first attempts
- A support queue that stops growing
Everything a carrier needs
to land the first attempt
Dispatch to doorstep, with the customer told and in control at every scan.
Scan-triggered updates
Every status change fires the next message — nobody has to open a tracking page.
Delivery windows
Confirm, reschedule, or redirect with a single tap before the van sets out.
Failed-attempt recovery
A missed delivery starts a reschedule flow instead of a second wasted trip.
Proof of delivery
Photo and signature delivered into the thread the moment the parcel lands.
Tracking queries answered
The single biggest driver of your ticket volume, handled without an agent.
Bulk status broadcasts
Weather, strike, or depot delay — tell every affected customer at once.
The update arrives
before the question does
Where-is-my-order is the cheapest ticket to prevent and the most expensive to answer. Prevent it at every scan.
- Dispatch message with tracking the moment it ships
- Status updates pushed, not pulled
- Delivery window confirmed the evening before
- Exceptions flagged to the customer, not buried
The second trip
you didn't have to make
A failed delivery costs the whole leg twice. Catching it in chat turns a repeat run into a two-tap reschedule.
- Missed attempt triggers an immediate reschedule offer
- Customers pick a new window without calling anyone
- Redirect to a neighbour or pickup point in-thread
- Every exception logged against the consignment
From dispatch
to doorstep
DISPATCH. TRACK. DELIVER. RECOVER. ↓
The parcel leaves
A dispatch message with the tracking link goes out the moment it ships.
Updates follow it
Each scan triggers the next update — no one has to open a tracking page.
The window is confirmed
Customers confirm, reschedule, or redirect with a single tap.
Failed attempts recovered
A missed delivery starts a reschedule flow instead of a second wasted trip.
Loved by carriers
who measure every attempt
“Where-is-my-order was two thirds of our queue. Pushing updates instead of hosting a tracking page nearly erased it.”
“Confirming the window the night before lifted first-attempt success more than any routing change we tried.”
“When a depot goes down we tell every affected customer in one broadcast. That used to be a very long day.”
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