Support that scales
without scaling the team
WAPGROWAI's AI support agent and automations are a force multiplier for service teams - automate the busywork while keeping the human touch where it matters.
Is the Ultimate blend in stock?
SalesThanks, that fixed it! 🙌
SupportCan I change my order?
SalesFour steps from
first message to resolved
AI takes the routine volume, humans take what needs judgement, and every conversation is measured. Here is the order a service team sets it up in.
Returns, timings, order status — answered in under a second, around the clock. Roughly seven in ten tickets never reach a person at all.
From a queue that grows
to a queue that clears itself
Ticket volume only goes one way. AI takes the routine half so your agents keep the half that needs them.
- Ticket volume keeps growing
- Customers hate waiting on hold
- Agents are overwhelmed
- 60% ticket deflection
- Sub-3-minute response times
- Happier agents and customers
Everything agents need
to keep customers happy
Deflect, assign, resolve, and measure - from one shared inbox.
Deflect with AI
Resolve FAQs, order lookups, and routine requests instantly with an AI agent - 24/7.
Shared team inbox
Handle every conversation from one inbox with assignment, notes, and collision detection.
Canned responses
Reply in one tap with saved replies and approved templates for common questions.
SLA & priorities
Set response targets, escalate breaches, and keep every ticket on track.
Smart routing & tags
Auto-tag and route tickets to the right team or agent by topic and intent.
Multilingual support
Answer customers in their own language with translation built in.
One inbox
for your whole team
Bring every WhatsApp conversation into a single shared inbox. Assign, collaborate with internal notes, and never reply over a teammate again.
- Assign conversations to the right agent automatically
- Collaborate with private internal notes
- Avoid double-replies with collision detection
- See full customer history and context in-thread
Hit every target,
and prove you did
Track first response, resolution, and deflection in real time — and escalate a breach before the customer notices it.
- Set SLA targets per priority and channel
- Escalate breaches automatically
- See what the AI agent deflected, and what it didn't
- Collect CSAT at the end of every conversation
From question
to resolution
MESSAGE. DEFLECT. ROUTE. RESOLVE. ↓
Customer messages
A customer reaches you on WhatsApp - no app to install, no hold music.
AI answers first
The AI agent resolves routine questions instantly, around the clock.
Route what's left
Complex tickets are tagged and assigned to the right agent automatically.
Resolve & measure
Close the loop, collect CSAT, and track SLAs without chasing anyone.
Loved by teams
who answer all day
“The AI agent handles the repetitive half of our queue. Our team finally has time for the tickets that actually need a human.”
“First response went from hours to under three minutes. CSAT climbed nine points in a single quarter.”
“One shared inbox ended the double-replies. Nobody steps on anybody, and nothing sits unanswered overnight.”
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