WAPGROWAI
Fintech

Onboarding that finishes,
repayments that arrive

Move customers through KYC and keep repayments on track, in the app they already use.

THE SHIFT

From applications stalled
to accounts activated

Most drop-off happens in the gap between starting an application and finishing it. That gap is where a message has to land.

THE CHALLENGETODAY
  • Applicants drop off mid-KYC
  • Payment reminders go unread
  • Every support query becomes a phone call
WITH WAPGROWAILIVE
  • Higher onboarding completion
  • Fewer missed repayments
  • Auditable, consent-based messaging
CAPABILITIES

Everything a lender needs
to move money and trust

Onboarding, reminders, and support — on a channel with consent, receipts, and an audit trail.

Guided KYC

Walk applicants through documents step by step instead of losing them to a form.

Repayment reminders

Due-date nudges with a one-tap payment link, sent before the date slips.

Payment links in chat

Collect without bouncing the customer to a portal they have to log into.

Consent on record

Opt-in captured and timestamped per contact, exportable when audit asks.

Balance and status queries

The routine half of your call volume, answered instantly and around the clock.

Verified sender identity

The green tick, so customers can tell you apart from the people imitating you.

APPLICATION FUNNELLive
Applications started0
KYC completed0
Accounts activated0
ONBOARDING

The application that
finishes itself

A stalled KYC does not need a call centre. It needs one well-timed message with the exact next step attached.

  • Detect the stall and nudge at the right hour
  • Collect documents inside the conversation
  • Escalate to a human only when it is genuinely stuck
  • Confirm activation in the thread they already read
COLLECTIONS IMPACTLIVE
96%
REMINDER READ RATE
+34%
ON-TIME REPAYMENT
-51%
INBOUND CALL VOLUME
-60%
COST PER REMINDER
COLLECTIONS

Reminders that arrive
before the due date does

A repayment reminder only works if it is read. On WhatsApp it is — and the payment link is already in the same message.

  • Scheduled reminders keyed to each customer's due date
  • One-tap payment without a portal login
  • Automatic follow-up only when payment has not landed
  • Every send and receipt logged against the account
HOW IT WORKS

From application
to active account

APPLY. VERIFY. ACTIVATE. RETAIN. ↓

Application lands

Every enquiry from ads, app, and site arrives in one queue with its context.

01

Documents chased automatically

A stalled KYC gets a nudge, then a guided walkthrough — no agent needed.

02

Account goes live

Approval, credentials, and first-use guidance in the thread they already read.

03

Repayments stay on track

Due-date reminders with a one-tap payment link, sent before it slips.

04
CUSTOMER STORIES

Loved by teams
who move money carefully

Guided KYC in chat lifted our completion rate by a third. The drop-off was never about intent — it was about friction.
Nikhil BansalHEAD OF ONBOARDING, ARCFIN
Repayment reminders with a payment link in the same message changed our collections curve entirely.
Sofia MarchettiCOLLECTIONS LEAD, VELTRO
Consent is timestamped per contact and exportable. Our compliance team signed off in one meeting.
Daniel AchebeRISK & COMPLIANCE, TRUTHBANK
FINAL SCENE - YOURS TO WRITE

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